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Focus on Cultural Change

Dr John P. Kotter is the Konosuke Matsushita Professor of Leadership, Emeritus, at the Harvard Business School, and in his book, ‘Our Iceberg is Melting’, he outlines an eight-step process for bringing about cultural
change. On the surface, the ‘Our Iceberg is Melting’ fable is a simple story of a colony of penguins facing a dilemma, though contained within the story and the characters are powerful messages about fear of change - and about motivating people to face the future and take action. By aligning their deployment with Kotter’s eight-step process, our client brought about behavioural and cultural change.

The Challenge

With a declining global oil price and diminishing stocks of ‘easy to recover’ oil our Middle East client sought to increase productivity. With a focus on cultural change our client aligned their OpEx deployment with Kotters 8 steps to cultural change.

The Results

  • Average capacity increases of 80%.
  • Five stage roadmap created; ‘define the vision’, ‘identify the value streams’, ‘upskill the workforce’, ‘ramp up’, and ‘focus on sustainment’.
  • Successful OpEx deployments are more than a set of tools, they focus on cultural and behavioural change.
12% year on year EBIT savings

Chris supported the central team, he helped us define and design our deployment. We also used him extensively to deliver OpEx training within the field. This required him to travel extensively throughout Oman.

Continuous Improvement Manager


Focus on Cultural Change

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