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Where’s the Waste?

The most profitable businesses thrive because they have taken time to streamline their operations by maximising production-line processes and employee efficiency. In this case study, we consider how, using Lean techniques, in-depth observation and analysis of employee activities can indicate where current processes are insufficiently well planned, overly time-consuming and therefore inefficient – ultimately reducing bottom-line profitability.

By further using Lean processes, personnel working procedures can be altered and enhanced in order to improve efficiency, increase productivity, and make a significant contribution to healthy profit margins.

The Challenge

Our client was responsible for maintaining and repairing mobile phone base stations. With a team of field based engineers they were keen to increase the number of engineering tasks completed by each engineer everyday.

The Results

  • A series of detailed Day-in-the-Life / Go See sessions revealed a series of opportunities.
  • Pure waste activities identified as 30%, equivalent to 1.5 tasks per day.
  • Go to Gemba culture created for business leaders.
Capacity increase by 2 jobs per day (40%)

I had the pleasure of Chris's extremely professional service. He helped us to unravel our very complex processes and procedures. Chris worked to ensure that all employees completely understood the new ways of working and that they were embedded in the day to day business. Chris enabled lean to work for our business.

General Manager


Where's The Waste?

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