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A not-for-profit London housing association wanted to reduce its bad debts, which arose through non-payment of rent by tenants. Budgets imposed on the association were tight, so there was a need to generate new services that addressed debt recovery – but without generating increased costs.
Read the full storyA UK university lost potential staff because its recruitment process took so long that candidates often took up other posts – frequently with rival institutions. The university required a complete overhaul of their recruitment system in order to reduce processing time and to secure much-needed staff.
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